Informații detaliate și materiale pentru instructaj.
RoomSoftware facilitează procesul de muncă în hotel sau oricare altă întrepindrere din domeniul rezervărilor care are nevoie de planificare, management, funcții financiare, curățenie și multe altele.
Mai rapid, mai simplu și mai ieftin decât orice alt software sau metoda tradițională cu creion și hârtie.
Aveți privirea în asamblu asupra factoriilor importanți și puteți lua decizii rapid pentru a acționa eficient.
Orice informație va fi acordată în doar câteva secunde.
Care camere sunt pre-rezervate?
Care sunt cererile, care camere au fost deja rezervate?
Care facturi au fost deja plătite?
Care facturi nu au fost plătite?
Cine se află în casă?
Cine este de serviciu?
Are cineva nevoie de ceva?
Ce s-a întâmplat?
Unde există probleme sau s-a stricat ceva?
Ce trebuie curățat?
Cât timp durează curățenia?
Cât de mari sunt vânzările?
Ce fel de dorințe are clientul?
Ce fel de condiții sunt valabile pentru care client?
Și multe altele.
What Cloud-Rooms can provide
Cloud-Rooms manages rentable units, like rooms in a hotel or similar business, such as individual rooms, vacation apartments, seminar rooms, etc.
anything that has to be reserved, booked, billed and/or cleaned.
Planning, communication, human resources, cleaning and much more is available.
Access is possible worldwide with any internet connection, with all devices, be it a cellphone, tablet, traditional PC or anything else that can run a webbrowser.
Broad functionality, flexibility, ease of use as well as high availability.
In the menu item "features" you will find an overview about the functionality of Cloud-Rooms.
Context-sensitive help is available throughout the system
In addition to that find here detailled descriptions for a quick start.
Internal Communication and Information
Communication and information are substantial success factors in any organization in which several people have to work together.
E-mail is not enough.
When I am out of town, I still have to know what is happening and what is needed!
By using the "coworker chat", any staff member can send all others (or only one other) messages which create a log of what has happened.
More features like the problem list or daily information allow for an efficient and fast internal communication.
External Information and Communication
Who is this customer?
Was this customer in house previously?
Are there any special wishes that this customer has?
Were any special pricing arrangements agreed with this customer?
What company is this?
How much revenue did this company create?
Were there any problems?
These and similar questions need to be answered quickly...
Do all coworkers have the neccessary information?
Use Cloud-Rooms and they do.
Reservation, Booking, Checked In, Checked Out
Cloud-Rooms offers a booking plan and a color scheme that allows you to know whether some booking item is merely an inquiry, a booking, whether the guest has already checked-in, etc.
Also in the booking plan you can see at once the status of the invoice - whether the reception has to hand over the invoice at check-out, whether the invoice has been paid, whether the inoice is still missing, etc.
The System also supports internal confirmations of bookings, which minimizes mistakes made by staff.
Advanced Features Like Problem and Repair Management
Advanced features are constantly developed and added for Cloud-Rooms.
Driven by a large amount of customer feedback, many useful features have been created.
Examples are the repair management, which allows you to track things that broke and make sure they get fixed on time - or the work instructions which can be directly edited in the system and become immediately available to all employees.
The goal is to make all paper in the office redundant.
Customized System Configuration
You can change all the settings yourself and not need help from any technician.
The system offers context-sensitive help.
Every hotel is different and also every is different.
Cloud-Rooms offers countless settings to correctly configure your taxes, customize your header for invoices and also e-mail templates.
Potential Tax Savings
Several of our customers paid too much taxes before they started using Cloud-Rooms, the savings may be substantial and will exceed the cost of Cloud-Rooms in many instances.
Support and Help
Support for the technical infrastructure, including a failover-server in a different datacenter, is included int he monthly price.
Furthermore you may contact us anytime at firstname.lastname@example.org should a problem appear.
In addition you may contact our hotline under +43 650 89 039 09.
Cloud-Rooms uses proven technology.
For more functionality and better performance, the design has been kept lightweight.
Usability and speed are priorities in Cloud-Rooms.
Failure Safety and Reliability
Did you experience a computer breakdown?
If you run your booking system on your own computer, it may take hours until the necessary spare parts are available and the computer is running again - if it happens at an unfavorable time or if the hard drive breaks and operating system and booking system have to be reinstalled, even days.
Cloud-Rooms runs at two independent datacenters in Germany (Cologne, Munic), Austria (Vienna, Linz) and Switzerland (near Zurich).
All our servers are maintained by specialists and should one datacenter break down, the other datacenter can take over.
By using Cloud-Rooms you are not only protected against a breakdown of hardware, but also against any other possible interruption, be it outages of the internet infrastructure or even natural catastrophies like floods.
An internet connection is neccessary to use Cloud-Rooms.
Today, internet access is available almost everywhere.
Cloud-Rooms also works with a cellphone or tablet via the cellular network.
By using different providers, a very high availability can be achieved.
Just in case you lose all your possibilities to access the Internet, you can also let the software send you a daily backup per e-mail, which can be used in an emergency.
By using Cloud-Rooms you remain the owner of your data.
You can download a complete backup of your data in csv format anytime.
You data is strictly confidential and will not be given to any third party.
The following documents are organized according to concrete use-cases (for example "check-out and invoice") and explain the task step by step.